Shipping & Returns

Every rope is assembled by hand. Here's what to expect after you order.

Shipping

Cost
Free on all orders — continental US
Carrier
USPS Priority Mail
Processing Time
1–3 business days — ropes are assembled to order
Delivery
2–3 business days after shipment
Tracking
Sent by email once your order ships
Ships From
La Mesa, NM 88044

Returns

Guarantee
30-day satisfaction guarantee
Condition
Item must be unused and in original condition
Return Shipping
Paid by customer
Refund
Issued within 5–7 business days of receiving the return
How to Start
Email hitchline@polsia.app to initiate a return

Questions about your order?

We're happy to help — usually respond within one business day.

Get in Touch →